Igamble247 Privacy Policy – Our Commitment to Protecting Malaysian Members' Data

1. Introduction & Scope of Privacy Policy

Igamble247 values the privacy of every member who entrusts us with their personal information. As an online betting platform operating in Malaysia, we are subject to the Personal Data Protection Act 2010 (PDPA) and are committed to complying with all relevant legal provisions.

This Privacy Policy transparently outlines:

• The types of personal data we collect from igamble247 members and users
• The purposes and legal basis for collecting and processing that data
• Parties that may receive access to your data in permitted contexts
• Data retention periods and the deletion procedures we follow
• Your rights as a data subject and how to exercise them

2. Personal Data We Collect

Igamble247 collects your personal data through several channels. Below is a full list of the data categories we may collect:

Data you provide directly:

• Registration Information: Full name, Malaysian phone number, email address, and password chosen during igamble247 account registration.
• Identity Verification Information: Malaysian Identity Card number (MyKad), copies of identity documents requested for account verification or first-time withdrawals.
• Financial Information: Malaysian bank account numbers and e-wallet details (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) used for deposits and withdrawals.
• Communications: Live chat transcripts, emails and any written communications between you and the igamble247 support team.

Automatically collected data:

• Usage Data: Betting history, markets visited, game types played, and the time and duration of sessions on the igamble247 platform.
• Device & Technical Data: IP address, browser type, operating system, device type (smartphone, tablet or computer) and screen resolution.
• Location Data: Approximate location derived from your IP address for geo-verification and regulatory compliance purposes.
• Cookie Data: Session information, language preferences, and settings stored via browser cookies.

3. How Your Personal Data Is Used

Igamble247 uses the personal data collected for the following purposes, all of which are necessary to deliver quality platform services to our Malaysian members:

• Account Operations: Creating, verifying and managing your igamble247 account, including the login process, identity verification and password management.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX, and other local e-wallets, as well as withdrawals to your Malaysian bank account.
• Eligibility Verification: Verifying that you meet the minimum age requirement of 18 years and any other eligibility conditions set out in igamble247's Terms.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multi-account abuse, and other unlawful activities on the igamble247 platform.
• Customer Support: Handles enquiries, complaints and support requests submitted to the igamble247 support team via live chat or email.
• Platform Improvement: Analysing usage patterns to improve the user experience, platform speed, and the range of games available.
• Promotional Communications: Sending information about igamble247's latest promotions, bonuses and offers to members who have consented to receive such communications.
• Legal Compliance: Fulfilling legal obligations under Malaysia's PDPA and the requirements of relevant authorities.

4. Sharing Data with Third Parties

Igamble247 does not sell, rent or trade members' personal data to any third party for commercial purposes. However, in the course of operating the platform, there are limited circumstances in which we need to share data with specific parties:

• Payment Service Providers: Required transaction information is shared with Malaysian payment processors such as FPX, e-wallet payment gateways and Malaysian banks to securely process your deposits and withdrawals.
• Game Providers: Minimum technical data required is shared with igamble247's partner Live Casino and game providers solely for the purpose of delivering gaming services to you.
• Identity Verification Services: During the KYC (Know Your Customer) process, identity verification data may be processed by approved verification service providers who are bound by strict confidentiality agreements.
• Legal Authorities: igamble247 will comply with any court order or lawful request from Malaysian law enforcement agencies to disclose data required in the course of a legitimate investigation.
• Professional Advisors: Lawyers, accountants or auditors bound by professional confidentiality obligations may be granted access to relevant data for legal compliance or audit purposes.

In all permitted data-sharing situations, igamble247 ensures that the receiving party maintains adequate privacy protections and that the data is used solely for the stated purpose.

5. Data Security Measures

Igamble247 implements comprehensive technical and organisational security measures to protect members' personal data against unauthorised access, use, disclosure, alteration or destruction:

• 256-bit SSL Encryption: All data transmitted between your browser and igamble247's servers is encrypted using the latest TLS/SSL protocols, ensuring your data cannot be intercepted in transit.
• Infrastructure Protection: igamble247 servers are protected by multi-layered firewalls, an intrusion detection system (IDS) and round-the-clock security monitoring.
• Access Control: Only igamble247 staff with a legitimate operational need are granted access to members' personal data. All access is logged and audited on a regular basis.
• Two-Factor Authentication: igamble247's internal systems use two-factor authentication for all staff access to systems containing member data.
• Secure Data Backup: Member data is stored in encrypted backups held at secure locations to ensure continuity of service.
• Regular Security Testing: igamble247 conducts regular penetration testing and security audits to identify and address any system vulnerabilities.

6. Cookies & Tracking Technologies

Igamble247 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. Cookies are small text files stored in your browser when you visit the igamble247 platform.

Types of cookies we use:

• Essential Cookies: Required for core igamble247 platform functions such as maintaining login sessions and security settings. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences — such as language settings, set betting limits and display preferences — so you don't have to reconfigure them every time you log in.
• Analytics Cookies: Helping us understand how members interact with the igamble247 platform so we can continuously improve the overall user experience.
• Security Cookies: Used to detect suspicious activity and protect your igamble247 account from unauthorised access.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the igamble247 platform.

7. Data Retention & Deletion

Igamble247 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law:

• Active Account Data: Active members' personal data is retained for as long as your igamble247 account remains active, and for the legally required period following account closure for compliance purposes.
• Financial Transaction Records: Records of deposits, withdrawals, and betting activity are retained for a minimum of seven (7) years, in accordance with Malaysian financial and tax regulatory requirements.
• Communication Records: Customer support chat logs are retained for two (2) years for quality control and dispute resolution purposes.
• Identity Verification Data: Copies of identity documents are retained for the period required under Malaysia's Anti-Money Laundering laws (AMLA).
• Inactive Account Data: For accounts that show no activity for 12 consecutive months, igamble247 reserves the right to delete data that is not required for legal compliance, after providing the relevant member with prior notice.

When data is no longer needed, igamble247 will securely delete it using industry-recognised data destruction methods to ensure it cannot be recovered by any party.

8. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data igamble247 holds about you:

• Right of Access: You have the right to request and receive a copy of the personal data igamble247 holds about you in a readable format.
• Right to Rectification: You have the right to request the correction of any personal data that is inaccurate, incomplete, or out of date.
• Right to Deletion: Under certain circumstances, you have the right to request deletion of your personal data, subject to applicable legal retention obligations.
• Right to Restrict Processing: You have the right to object to or restrict the processing of your personal data for specific purposes, such as direct marketing.
• Right to Withdraw Consent: You may withdraw any consent you have given for data processing at any time, without affecting the lawfulness of processing carried out prior to that withdrawal.
• Data Portability Rights: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider where applicable.

To exercise any of the rights above, please contact the igamble247 data protection team by email at support@igamble247.onl or via live chat. igamble247 is committed to processing your request within 30 calendar days of receiving a complete submission.

9. Children's Privacy Protection

Igamble247 services are exclusively for individuals aged 18 and above. igamble247 does not knowingly collect or process personal data of individuals under the age of 18.

• The igamble247 registration process requires verification that the applicant is 18 years of age or older.
• Igamble247 reserves the right to request age verification at any time if there is reasonable doubt about a member's actual age.
• Should igamble247 discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.
• Parents or guardians who discover that their underage child has registered an igamble247 account without authorisation should contact us immediately at support@igamble247.onl.

10. Amendments to the Privacy Policy

Igamble247 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform developments.

• The "Updated" date at the top of this page will always reflect the date of the most recent amendment.
• For material amendments that affect how we use your data, igamble247 will notify you by email or in-platform notification before the changes take effect.
• Continued use of the igamble247 platform following any amendments constitutes acceptance of the updated Privacy Policy.
• We encourage you to review this page periodically to stay informed about how we protect your privacy.

11. Contact the igamble247 Data Protection Officer

For any enquiries, requests or complaints regarding the igamble247 Privacy Policy or how we handle your personal data, please contact us:

• Email: support@igamble247.onl — please include the subject line "Privacy Enquiry" and full details of your request.
• Live Chat: Available 24 hours a day, 7 days a week, directly within the igamble247 platform in Bahasa Malaysia.

Igamble247 is committed to responding to all privacy-related enquiries within 30 calendar days. For more complex requests, we will inform you of a longer timeframe if required.